COVID-19: Doing Our Part

This page was last updated on Wednesday, July 29th, 2020 at 8:57 AM CST

Prospective Residents:

As a prospective resident, there are a few changes to be aware of that are a part of Madera Residential's COVID-19 response plan. We understand these new policies and procedures are likely to inconvenience many, however, we are taking every precaution to uphold the safety of our residents and staff. We appreciate your patience during these uncertain times.

As of 6/26/20 the following applies to all prospective residents:

Leasing Offices - As of Friday, June 26th, leasing offices will close to the public until further notice. Exceptions include resident move-ins and move-outs. Our office protocol will include routine disinfection and all property staff will wear face masks & gloves, while practicing safe distancing. Staff will manage occupancy and require appropriate social distancing. If you have questions about one of our properties, please fill out the "Want to Know More" card at the bottom of our property web pages.

  • Our property staff is still available via phone or email during business hours and will respond as soon as they are able.

Tours - Until further notice, we will be hosting virtual tours only. We will continue to enhance virtual tours for each of our properties. Please contact the property you are interested in, directly, to schedule a virtual tour with one of our leasing agents.

Move-Ins - Move-ins are instances in which the public will be allowed into the leasing office. This should give you a sense of comfort knowing we will be there to serve you when it comes time to move-in to a Madera property.

We are doing our best to respond quickly and appropriately as this situation unfolds. Please feel free to review the changes that have been instituted at our properties to understand all Madera is doing to keep our residents and staff safe. We look forward to having you as a resident at a Madera Residential property!

Current Residents: Updated Payment Information

The spread of the Coronavirus (COVID-19) throughout the cities and communities we call home, has driven us to reevaluate our daily business practices and precautions. We have spoken with and are cooperating with all our local health departments. Allowing these agencies to lead the management and response to this crisis is essential, and our recognition of HIPAA privacy rules will be our guide through this time. We believe it is our obligation to help prevent the spread of the virus, not only for the well-being of our residents and staff, but our community.

After careful analysis of the ever-changing global landscape, we will be implementing the following changes:

Leasing Offices - As of Friday, June 26th, leasing offices will close with the exception move-ins, move-outs and payment windows. Occupancy will be governed by the current orders of the Governor. Our property staff will manage occupancy and require appropriate social distancing. All residents are required to wear face masks, and asked to refrain from visiting the office with any symptoms of illness. Your property staff will still be available via phone, email, or through the Resident Portal during normal office hours.

Package Delivery - Packages will no longer be accepted in the leasing office after the close of business Tuesday, March 17th. This will remain in effect until further notice.

Online Payments - We highly encourage ALL residents to utilize our Resident Portal to schedule online payments.

  1. We will continue to waive ACH payment fees, as is our current practice
  2. Again this month, we will waive all credit card fees for June rent payments

Late Payments - If you anticipate being unable to pay July rent on time, please contact your property manager as soon as possible. We will be working with all residents affected by COVID-19 on an individual basis.

In-Person Payments

In an effort to limit the exposure of our staff, reserve personal protection equipment (PPE) for First Responders, and follow Phase 1 guidelines, we are expanding in-person payments, typically due August 1st, to the following payment windows:

Friday, July 31st

  • 11:30am - 1:30pm
  • 5:00pm - 6:00pm

Saturday, August 1st

  • 11:00am - 12:00pm

Monday, August 1st

  • 11:30am - 1:30pm
  • 5:00pm - 6:00pm

Tuesday, August 4th

  • 11:30am - 1:30pm
  • 5:00pm - 6:00pm

Wednesday, August 5th

  • 11:30am - 1:30pm
  • 5:00pm - 6:00pm

Thursday, August 6th

  • 11:30am - 1:30pm
  • 5:00pm - 6:00pm

Money Orders - If paying by Money Order, it is imperative that your Money Order is filled out thoroughly with your:

  • Property Name
  • Property Address
  • Full Name
  • Unit #
  • Rent Amount
  • Personal Signature